Booking & Payments

Welcome to Pink Swann Beauty, where your beauty ritual meets mobile luxury care. Please read our booking & payment policy to keep every appointment smooth and stress-free.

💵 Retainer & Booking Protection

• At booking, a $75 retainer is required for every session.
• This retainer is applied in full to your service total if you keep your original appointment.
• The $75 includes a $15 booking protection fee (non-refundable) and a $60 service retainer.

🕑 Balance Invoicing & Payment Deadlines

• Within 24 hours of your retainer payment and appointment confirmation you’ll receive an invoice for your remaining balance plus any selected add-ons and travel fees.
• This invoice must be paid by: • 24 hours before your appointment • or Sunday 11:59 pm CT of your appointment week
• Unpaid balances by 5:00 AM the morning or your appppointment automatically cancel the appointment. Our booking protection allows your service retainer to be applied to any reschedules within 30 days.

🔄 Reschedules & Cancellations

• You may reschedule with at least 48 hours’ notice; $60 of your service retainer transfers to your new date (the $15 booking protection fee remains non-refundable).
• Same-day cancellations or no-shows forfeit the entire $75 retainer.

🚗 Mobile Travel Fees

We bring hair care directly to you across the Dallas – Fort Worth metroplex. Pink Swann Beauty utilizes rideshare (Uber, etc.) for your privacy and convenience. Travel fees are based on distance from 75068 and are added to your invoice:

• Zone A (0–10 miles)**: $15
• Zone B (11-20 miles): $30
• Zone C (21-30 miles): $45
• Zone D (31-40 miles): $60

Travel requests more than 40 Miles require custom quote. **Complimentary for existing clients

✨ Add-Ons & Upgrades

• Add-ons (styling upgrades, takedowns, ritual extras, or products) are selected at booking for scheduling purposes.
• They are not charged at checkout but appear on your invoice within 24 hours along with your remaining balance and travel fee.

👜 First-Time Clients

• A Crown Intro Ritual Kit ($29) is recommended at your first appointment to ensure you have the correct brush, wrap, and scalp oil for at-home care between sessions.