Order Inquires

How can I check my order status?

Login to your account here.

How do I cancel my order?

There is a very small window immediately after checkout, allowing to cancel. If you cannot cancel the order from your account page, contact us at pinkswann@outlook.com.

*All canceled orders subject to 15% processing fee.


Shipping

Do you offer priority or two day shipping?

At this time, we offer standard, $5.99 flat rate shipping only.

How long is shipping?

Once processed, shipping generally takes 4-10 days to receive.

It has been ten days, where is my package?

Please email all order inquiries to pinkswann@outlook.com, or visit our Contact Us page.


Refund Policy

What is your refund policy?

Due to the nature of the products, ALL SALES FINAL.

I changed my mind, and I haven’t received my order yet. Can I get a refund?

If your order has not shipped you may be eligible for a refund. All refunds are subject to a 15% processing fee to account for lost processing fees, during all transactions pertaining to your order.